For an affordable private transfer.

Sayshuttle’s Terms and Conditions of Sale

Sayshuttle’s Terms and Conditions of Sale 

General Conditions of SAYSHUTTLE customers’ transport and their luggage to predefined destinations when SAYSHUTTLE is the carrier. The carrier reserves itself the right to change and modify the transport conditions at any time. Legislation applicable to these Terms and all transactions made through this website are governed by French law: in case of dispute, the Court of Paris will be the juridiction without reference to another Tribunal.

Warning on the Conditions

All guests are required to accept all the conditions of the carrier. Failure to do so will render null and void the customer’s right to compensation, refund , or an alternative or replacement service . All these conditions must be read and approved prior to the purchase of a service by the Customer to the carrier. Any customer using the services of the carrier must be in possession of a confirmation receipt, to the extent possible. In case the customer is not in possession of a confirmation receipt, the carrier reserves the right to refuse the transfer or to request full price payment, according to the rates published on the carrier’s website before allowing access to the services of the carrier. No insurance for cancellation or assistance is included in the price mentioned on the website. Each traveler must check that he/she is in possession of documents required to carry out the journey

Booking procedure

Transport services can only be made if there has been prior reservation. The carrier is subject to the 11/2/1986 Transportation Act – Article 5 which states that the carrier must hold a detailed list clearly mentioning the names and destinations of passengers carried . Reservations can only be accepted if the application is compatible with the booking restrictions imposed by the carrier. Customer is responsible to ensure that all information provided at the time of booking are correct and valid. A reservation request cannot be considered accepted or confirmed until the customer has  received a confirmation e-mail/fax by the carrier. Prices shown on this site are in Euros and include all taxes unless otherwise indicated.

Any order or booking will be confirmed only after payment by credit card through the secure payment system provided by Sayshuttle . After payment, Sayshuttle sends a confirmation e -mail : This confirmation shall, insofar as possible, be printed for your proof of purchase and be shown to the service provider

Booking restrictions

The service offered by the carrier is valid subject to the conditions and restrictions below being met and complied with:

For guests traveling to or from Roissy Charles de Gaulle and Orly airports : All transfers on arrival and departure are possible round the clock and  every day of the year.

The carrier can only pick up and off drop customers within inner Paris and in the eligible cities via the online form , and more specifically to hotels and private homes with postal code starting with 75 and 93310 , 93260 , 93170 , 93100 , 94300 , 94160 , 94220 , 94220 , 94270 , 94250 , 92120 , 92240 , 92170 , 92130 , 92200 , 92300 , 93400 , 92400.

In case the client would like to be transported to or from an address located in the Paris suburb, outside postal codes mentioned above, the carrier reserves the right to refuse the transfer, or if it is feasible to require payment of a an extra charge set by the carrier and payable on site. This amount varies according to the transfer, the location and distance of the race.

Booking amendments/ Cancellations and Refunds :

All claims for a refund or compensation will have to be made either in writing,  by e -mail or by post, and sent to the carrier. An investigation will be conducted and a decision will be made within 28 days of receipt of the claim. The carrier shall not be held responsible until the investigation has not been completed. All changes will be made ​​without charge but must be made ​​within 3 days prior to the time of care or arrival. The carrier will make every effort to meet the needs of its customers who requested a change. However, the carrier reserves the right to refuse an amendment. Any order may be cancelled (or changed ) by simply sending a request to SAYSHUTTLE by e -mail at the following address : serviceclient@sayshuttle.com . Any changes must be requested when possible, at least three days before the date of the actual transfer.

For any cancellation made by the client, the following cancellation fees apply:

– More than 2 days before the transfer, 5% of the total price
– On the eve of the transfer, 50% of the total price
– The date of transfer, no refund.

Payment

Please note that placing an order or booking from our website means an unreserved and irrevocable compliance to these conditions: consequently, the customer agrees to pay all confirmed bookings and online orders. Any purchase of services provided by the carrier must be prepaid. The customer must print the confirmation of his/her reservation at time of booking and show to the carrier if requested, at the time of transfer.

Children

Children aged 0-10 years are considered adults regarding rates.

Personal Information 

Private and personal customer information will only be used by the carrier and will not be passed on to any third party except for government and law enforcement authorities who could requested them.

Arrival Procedure 

The customer must comply with the carrier’s arrival procedure. The latter is always clearly mentioned on the booking confirmation sent by the carrier to the customer.

Private shuttle transfer service

The driver will welcome the customer at customs holding a signboard in his name and transfer directly to the destination address. In case of problems, the customer may contact us at +33 (0) 1 83 06 19 11 at any time.

Late Arrivals

Whatever the delay of the aircraft, the carrier guarantees the transfer within a timescale of 24 hours. If in case of force majeure the transfer was not performed, it will be refunded.

Departure procedure 

Customers must call the carrier no later than 24 hours before their departure from Paris to reconfirm the pickup time. Customers using the carrier to return to the airport must accept the pickup time determined by the carrier, which is always set at least 3 hours before takeoff. In the event that the customer disputes the pickup time, the carrier will wait for a maximum of 10 minutes before leaving the customer’s address. After this time, the carrier is no longer responsible for the transfer of the client and reserves the right not to refund the customer. The carrier is not in any way be liable for a customer missing a flight / train / a meeting / an appointment / a transit.

Strikes and Events 

The carrier cannot be in any way be held responsible for delays, missed flights, transit or fees incurred by the customer in case of strike, industrial movement or event that could take place in France and  around the world. During these periods, the carrier reserves the right to modify reservations, confirmations and pick up times as it deems necessary.

War and Terrorism 

The carrier cannot in any way be held responsible for delays, missed flights, transit or additional costs incurred by the customer for acts of war or terrorism that may occur in France or worldwide. During these periods, the carrier reserves the right to modify reservations, confirmations and pick up times as it deems necessary.

Safety on Board 

It is requested that all guests respect local laws and regulations. According to  French traffic laws, all clients must wear seat belts while they are aboard the carriers vehicle. The carrier / driver reserves the right to refuse any client they deem unfit or unable to travel. Any customer who the driver will ask to leave the carrier’s vehicle, or whose boarding on  the vehicle will be refused, will not be entitled to demand a refund and the carrier cannot be held responsible for any additional charges incurred by the client.

Luggage

The client may take a free average or normal size luggage and a hand luggage. The carrier / driver reserves the right to give an extra charge for each additional item.

If there is insufficient space to transport extra luggage, the carrier reserves the right to refuse the client from traveling. Full rates for extra luggage can be obtained from the carrier.

Lost / Damaged 

The carrier shall not be liable for any loss or damage suffered by the client’s assets during transport, loading or unloading. Any item lost and found in a vehicle by the carrier must be collected  by the customer at the carrier’s center office. Items that are not collected within two months will be destroyed.

Pets 

The carrier reserves the right to classify all sorts of animals as additional items. If there is insufficient space to transport extra luggage, the carrier reserves the right to refuse the client from traveling. Full rates for extra luggage can be obtained from the carrier. Large animals will be cage-housed and placed in the rear of the vehicle.

Vehicles 

In extreme circumstances, the carrier reserves the right to replace its regular vehicles by means of alternative transportation: taxis, cars, associated shuttle companies, who can wear or not  wear the logo of the carrier.

Cigarettes

Customers are advised that all vehicles provided by the carrier are non-smoking.

 

In case of delay 

In case the driver is late between 1 and 15 minutes, the client is automatically refunded 25% of the booking amount. In case the driver is late between 16 and 30 minutes, the client is automatically refunded 50% of the booking amount. In case the driver is late more than 30 minutes, the client gets automatically a full refund. In the case of a refund, it will be made on the credit card the customer used to pay the service.

 

To contact the carrier :

SAYSHUTTLE
23, rue du docteur Potain
75019 Paris France

Téléphone : +33(0)6.25.46.07.11

COMMUNITY





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